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Service Status

All systems are operational
  • Fixed Wireless
  • Hervey Bay
    Operational
  • Maryborough
    Operational
  • Bundaberg
    Operational
  • Voice
  • Hosted 3CX
    Operational
  • SIP
    Operational
  • Hosting
  • E-mail
    Operational
  • Hosted Exchange
    Operational
  • Web Hosting
    Operational
  • Fixed Line Services
  • ADSL/VDSL/NBN
    Operational
  • Fibre Services
    Operational
  • PSTN
    Operational

Past Incidents

19th February 2020

No incidents reported

18th February 2020

No incidents reported

17th February 2020

Partial Outage

Partial outage affecting certain parts of eastern Hervey Bay due to a failure of one of our base station radios located on Ghost Hill in Urraween. Replacement hardware is available and a certified tower climber is being allocated. Further updates to come.

2 certified tower climbers have been allocated from upper central QLD and will be attending site at the soonest possible time of 10AM on Wednesday to ascend the tower and install the replacement radio. Critical sites have been reallocated to secondary base station radios where signal is possible, and 4G backup will be rolled out to further sites tomorrow.

Current ETR is 19/02/20 at approximately 2PM. Further updates will be posted when they become available.

19/02/20 11:00AM - Replacement radio has been fitted, and we have confirmed customers have established and data flow has resumed. All systems are operational and we will continue to monitor the situation.

16th February 2020

No incidents reported

15th February 2020

No incidents reported

14th February 2020

No incidents reported

13th February 2020

No incidents reported

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